Senior Customer Experience Specialist (Healthcare)

Owens & Minor; Atlanta (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plan

Educational Assistance

Employer-Paid Life Insurance

Adoption assistance

HSA and 401(k)

Paid Leave

Well-Being programs

Job summary

Owens & Minor is a global healthcare solutions company providing essential products, services, and technology to hospitals and health systems. This role supports customers via order management, product flow, and credits, serving as the primary contact to maximize satisfaction. Anticipated pay range for this role is up to $24.50/hr.

Actual compensation varies by experience and location. The team emphasizes professional communication and proactive issue resolution in a fast-paced, matrix

Qualifications

• High School Diploma or GED required.
• 3+ years of relevant experience in Customer Service, Order Management, or related fields.
• 2+ years SAP, or OMNI experience preferred.

Responsibilities

• Manage customer experiences, maintain professionalism throughout interactions.
• Answer inquiries in a timely, courteous manner and strive for high first-contact resolution.
• Document all work and communications in the CRM system and escalate issues as needed.

Skills

SAP

Customer service

Salesforce.com

MS Office

Education

High School Diploma/GED

Tools

Salesforce.com

MS Office

Job description

Owens & Minor is a global healthcare solutions company providing essential products, services, and technology to hospitals and health systems. This role supports customers via order management, product flow, and credits, serving as the primary contact to maximize satisfaction. Anticipated pay range for this role is up to $24.50/hr.

Actual compensation varies by experience and location. The team emphasizes professional communication and proactive issue resolution in a fast-paced, matrix