Sr. Customer Service Representative- Kitting

Owens & Minor; New York (NY); Sur place; USD 19 000 - 33 000; Plein temps

Avantages offerts par ce poste

Comprehensive Healthcare Plan

Educational Assistance

Employer-Paid Life Insurance and Disb.

Voluntary Supplemental Programs

Adoption assistance, fertility &Par­-e

Health Savings Account (HSA)

401(k)

Paid Leave

Well-Being programs

Résumé du poste

Owens & Minor is seeking a Customer Service Associate to support the customer experience on the Account Services team. You will manage orders, assist with product flow and backorders, and act as the primary contact to ensure timely, accurate service.

The role emphasizes critical thinking and clear communication to resolve issues, improve satisfaction, and process credits as needed. The anticipated pay range is up to $24.50 per hour, with factors like experience and location influencing final

Qualifications

• Provides superior service to clients resulting in high rate of first contact resolution
• Acts as primary customer point of contact to maximize customer satisfaction

Responsabilités

• Supports the customer experience by providing superior service to clients, handling inquiries professionally and efficiently.
• Acts as primary contact to maximize customer satisfaction and resolve issues, including order management, product flow, backorder management and credits.

Connaissances

Customer service

Description du poste

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch140+ years serving healthcare

• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centers
• Portfolio of 300 propriety and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

BenefitsComprehensive Healthcare Plan

• Medical, dental, and vision plans start on day one of employment for full-time teammates.

Educational Assistance

• We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

Employer-Paid Life Insurance and Disability

• We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs

• We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family

• Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k)

• We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave

• In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

Well-Being

• Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Job Summary -

Supports the customer experience by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed. Acts as primary customer point of contact in a manner that maximizes customer satisfaction.

Job DescriptionThe anticipated pay range for this role is as follows: up to $24.50 hr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Core Responsibilities

• -Responsible for customer experience, maintaining a professional demeanor during the entire interaction with customers.Answers incoming inquiries in a professional, courteous, and efficient manner.Provides superior service to client resulting in high rate of first contact resolution.Acts as an internal champion for customer experience.Handles all incoming issues and either resolves them