Senior Healthcare Customer Experience Lead - Order Mgmt

Owens & Minor; Athens (GA); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Healthcare on day one

Educational assistance

Life insurance

Parental leave

HSA & 401(k)

Paid time off

Job summary

Owens & Minor is seeking an experienced Customer Service professional to support order management and customer experience. You will handle inquiries, enter orders, and coordinate with operations to resolve issues, ensuring timely and accurate responses to clients.

The role emphasizes professional communication, attention to detail, and collaboration across supply chain teams to maintain service levels and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Experience in customer service and order management.
• Experience with SAP or OMNI systems preferred.

Responsibilities

• Maintain professional customer interactions and support issue resolution.
• Enter and manage customer orders accurately.
• Research and resolve order line errors and discrepancies.
• Communicate order status updates to customers and internal teams.
• Collaborate with warehouses and transportation to resolve shipping issues.
• Document all customer interactions in the CRM system.

Skills

Customer service

Order management

Communication

Problem solving

Attention to detail

Teamwork

Education

High School Diploma/GED

Tools

SAP

OMNI

Salesforce

MS Office

Job description

Owens & Minor is seeking an experienced Customer Service professional to support order management and customer experience. You will handle inquiries, enter orders, and coordinate with operations to resolve issues, ensuring timely and accurate responses to clients.

The role emphasizes professional communication, attention to detail, and collaboration across supply chain teams to maintain service levels and customer satisfaction.