Customer Advocate

Halyard Health; Portland (OR); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health plan on day one

Educational assistance

Employer-paid life insurance

Voluntary insurance options

Adoption assistance

HSA and 401(k)

Paid leave and holidays

Well-Being program

Job summary

Owens & Minor is seeking a customer-focused Customer Advocate to serve as the primary operational liaison for our hospital customers. You will work closely with Sales Account Executives and customer stakeholders to ensure exceptional service, contract compliance, and accurate reporting.

The ideal candidate is highly organized, analytical, and thrives in a fast-paced environment where building strong relationships and solving complex challenges drives improved customer outcomes.

Qualifications

• Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, customer relationship management, sales, or related fields.
• Experience across multiple systems and reporting platforms is required.
• Excellent verbal and written communication and strong analytical skills.

Responsibilities

• Develop and maintain strong customer relationships as the primary operational contact.
• Manage day-to-day customer support and respond to requests and operational needs.
• Ensure contract compliance and service expectations are met.
• Collaborate with internal teams to provide consistent information and seamless support.
• Coordinate hospital conversions and liaise between hospital leadership and internal departments.
• Analyze sales and operational data to identify opportunities and improve performance.
• Manage pricing, product conversions, contracts, and substitutions.
• Review inventory, backorders, and critical product lists with customers on resolutions.
• Establish customer accounts, ship-to locations, and reporting requirements.

Skills

Customer service

CRM systems

Microsoft Excel

Cross-functional collaboration

Communication skills

Data analysis

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM platforms

Job description

Company Overview

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan-Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance-We offer educationalassistanceto all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability-We offer employer-paid life insurance and disabilitycoverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA)and401(k)-We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave-In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditionaltypes of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs– all at no cost to you.

Location & Salary

Location: On-site at customer location- Portland, OR Salary: $75,000–$85,000 annually Compensation: The anticipated salary range for this position is $75,000–$85,000 annually. Actual compensation may vary based on job-related factors including experience, skills, education, and location.

Position Summary

We are seeking a customer-focused, relationship-driven Customer Advocate to serve as the primary operational liaison for our hospital customers. In this role, you will work closely with Sales Account Executives and customer stakeholders to ensure exceptional service, contract compliance, operational excellence, and customer satisfaction. The ideal candidate is highly organized, analytical, and thrives in a fast-paced environment where building strong relationships and solving complex challenges are key to success.

Responsibilities

• Develop and maintain strong customer relationships while serving as the primary operational contact.
• Manage day-to-day customer support and respond promptly to customer requests and operational needs.
• Ensure compliance with contractual agreements and service expectations.
• Collaborate with internal teams to provide accurate, consistent information and seamless customer support.
• Coordinate hospital conversions and serve as the liaison between hospital leadership and internal departments.
• Analyze sales and operational data to identify opportunities and improve customer performance.
• Manage customer pricing, product conversions, contract compliance, and product substitutions.
• Review inventory levels, allocations, backorders, and critical product lists while partnering with customers on resolution plans.
• Establish and maintain customer accounts, ship-to locations, and reporting requirements.
• Generate and analyze customer reports, inventory reports, and sales analytics to support informed business decisions.
• Support territory sales strategies by identifying opportunities to grow proprietary product utilization.
• Maintain accurate customer data across multiple systems.
• Perform additional responsibilities as assigned.

Requirements

• Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, customer relationship management, sales, hospital distribution, supply chain, healthcare operations, or a related field.
• Equivalent combinations of education and experience will be considered.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Experience working across multiple systems and reporting platforms.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to influence stakeholders and build collaborative relationships.
• Self-motivated with the ability to work independently and manage multiple priorities.
• High attention to detail and commitment to data accuracy.

Additional Requirements

• Ability to work on-site at customer locations as needed.
• Comfortable working in a dynamic, fast-paced environment with changing priorities.
• Willingness to support additional duties as assigned.
• Limited travel may be required.

Equal Opportunity Employer

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Company Culture

At Owens & Minor, our greatest strength is the unrivaled dedication of our teammates. Powered by more than 14,000 teammates worldwide, Owens & Minor delivers comfort and confidence behind the scenes so healthcare stays at the forefront. The contributions, experiences, and perspectives of all our teammates helps strengthen our company as we innovate and grow to serve our healthcare customers. We appreciate your interest in joining Team O&M!