Senior Customer Experience Specialist

Owens & Minor; New York (NY); Presencial; USD 19 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive Healthcare Plan

Educational Assistance

Employer-Paid Life Insurance and Disb.

Voluntary Supplemental Programs

Adoption assistance, fertility &Par­-e

Health Savings Account (HSA)

401(k)

Paid Leave

Well-Being programs

Resumo da oferta

Owens & Minor is seeking a Customer Service Associate to support the customer experience on the Account Services team. You will manage orders, assist with product flow and backorders, and act as the primary contact to ensure timely, accurate service.

The role emphasizes critical thinking and clear communication to resolve issues, improve satisfaction, and process credits as needed. The anticipated pay range is up to $24.50 per hour, with factors like experience and location influencing final

Qualificações

• Provides superior service to clients resulting in high rate of first contact resolution
• Acts as primary customer point of contact to maximize customer satisfaction

Responsabilidades

• Supports the customer experience by providing superior service to clients, handling inquiries professionally and efficiently.
• Acts as primary contact to maximize customer satisfaction and resolve issues, including order management, product flow, backorder management and credits.

Conhecimentos

Customer service

Descrição da oferta de emprego

Owens & Minor is seeking a Customer Service Associate to support the customer experience on the Account Services team. You will manage orders, assist with product flow and backorders, and act as the primary contact to ensure timely, accurate service.

The role emphasizes critical thinking and clear communication to resolve issues, improve satisfaction, and process credits as needed. The anticipated pay range is up to $24.50 per hour, with factors like experience and location influencing final