Senior Customer Experience & Solutions Specialist

Ingram Micro; Buffalo (NY); On-site; USD 56,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Job summary

Ingram Micro is seeking a Customer Experience Representative to maximize value for our Xvantage platform users, resellers, and vendors across the U.S. This role focuses on delivering solutions, training, and enablement to drive adoption and growth.

You will collaborate with sales, vendors, and customers, develop sales collateral, conduct product demos, and deliver tailored recommendations while staying current on industry trends.

Qualifications

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.
• Skilled in: Good communication and presentation skills. Self-motivated and proactive with a strong sense of ownership and accountability. Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors. Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Responsibilities

• Drive insights and actions for reseller partners and vendors.
• Manage a portfolio of customers or vendors to build a full solution.
• Develop understanding of products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings.
• Develop sales collateral, presentations, and marketing materials to enable the sales team.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add.
• Collaborate with the sales team to identify customer needs and propose suitable solutions.
• Assist in pre-sales activities, including product demonstrations and proposals.
• Proactively engage with customers to understand goals and requirements.
• Provide personalized recommendations and solutions to address customer needs.
• Work closely with key vendors to stay informed about product updates and campaigns.
• Leverage vendor partnerships to deliver the best solutions and value.

Skills

Sales experience

Communication skills

Ownership & accountability

Customer-centric mindset

Team collaboration

Adaptability

Education

Bachelor’s degree or equivalent

Job description

Ingram Micro is seeking a Customer Experience Representative to maximize value for our Xvantage platform users, resellers, and vendors across the U.S. This role focuses on delivering solutions, training, and enablement to drive adoption and growth.

You will collaborate with sales, vendors, and customers, develop sales collateral, conduct product demos, and deliver tailored recommendations while staying current on industry trends.