Customer Experience & Platform Success Advisor

Ingram Micro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro is seeking a Customer Experience Representative to serve as a trusted advisor to reseller partners, vendors, and internal sales teams, leveraging the Xvantage platform to drive engagement, platform adoption, and revenue growth.

You will collaborate cross-functionally to identify opportunities, deliver strategic guidance, and support initiatives that enhance customer success in a fast-paced technology ecosystem across the United States.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in customer success, sales support, account management, business development, customer experience, partner enablement, or a related role.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Drive Customer Success & Platform Adoption by supporting reseller partners and vendors.
• Enable Solution Growth by building knowledge across Ingram Micro's portfolio.
• Support Sales & Business Development through pre-sales activities and materials.
• Deliver Exceptional Customer Experiences by building strong relationships and providing tailored recommendations.
• Strengthen Vendor Partnerships by staying informed on product updates and go-to-market strategies.

Skills

Communication skills

Relationship-building

Consultative selling

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Ingram Micro is seeking a Customer Experience Representative to serve as a trusted advisor to reseller partners, vendors, and internal sales teams, leveraging the Xvantage platform to drive engagement, platform adoption, and revenue growth.

You will collaborate cross-functionally to identify opportunities, deliver strategic guidance, and support initiatives that enhance customer success in a fast-paced technology ecosystem across the United States.