Senior Customer Experience Manager (West)

Wizinc; USA; Remote; USD 110.000 - 151.000; Vollzeit

Benefits dieser Stelle

Bonus eligibility

Equity eligibility

Standard benefits package

Zusammenfassung

Wizinc in the United States seeks a Senior Customer Experience Manager to own post-sale relationships with large enterprise customers adopting our cloud security platform. You will guide multi-year cloud and AI security journeys, driving adoption, expansion, and measurable security outcomes.

You will lead cross-functional initiatives, build executive-level relationships, and shape adoption milestones while ensuring successful secure migrations and value delivery for Fortune 100 clients.

Qualifikationen

• Six or more years in customer success, sales engineering, or another strategic client-facing role.
• Excellent communication and interpersonal abilities, comfortable engaging stakeholders at every level.
• Proven success working with Fortune 100 customers on cloud-based technology.
• Experience managing strategic accounts with an entrepreneurial, problem-solving approach.
• Deep understanding of security SaaS offerings, pricing models, and large-scale enterprise transformations.
• Must reside in the western United States and already hold legal right to work without visa sponsorship.

Aufgaben

• Lead strategic projects that connect the platform to customer initiatives, coordinating Sales, Support, Success, product, and engineering teams.
• Build deep relationships from working technicians through the CISO level, serving as the primary advisor on cloud security practices.
• Define adoption milestones, remove blockers, and guide secure workload migration across the customer's multi-year journey.
• Deliver enablement through training strategies that upskill both technical and non-technical stakeholders.
• Identify expansion opportunities by deepening product usage and entering new business units, supported by TCO analysis and business cases.
• Provide governance over the partnership, advocate internally on behalf of the customer, and surface consolidation opportunities across the tool ecosystem.

Kenntnisse

Customer Success

Communication

Stakeholder Management

Cloud Security

Jobbeschreibung

Role overview

This role owns the post-sale relationship with large, complex enterprise customers adopting a cloud security platform. The Customer Experience Manager acts as a trusted advisor, guiding organizations through multi-year cloud and AI security journeys while driving adoption, expansion, and measurable security outcomes.

Responsibilities

• Lead strategic projects that connect the platform to customer initiatives, coordinating Sales, Support, Success, product, and engineering teams
• Build deep relationships from working technicians through the CISO level, serving as the primary advisor on cloud security practices
• Define adoption milestones, remove blockers, and guide secure workload migration across the customer's multi-year journey
• Deliver enablement through training strategies that upskill both technical and non-technical stakeholders
• Identify expansion opportunities by deepening product usage and entering new business units, supported by TCO analysis and business cases
• Provide governance over the partnership, advocate internally on behalf of the customer, and surface consolidation opportunities across the tool ecosystem

Requirements

• Six or more years in customer success, sales engineering, or another strategic client-facing role
• Excellent communication and interpersonal abilities, comfortable engaging stakeholders at every level
• Proven success working with Fortune 100 customers on cloud-based technology
• Experience managing strategic accounts with an entrepreneurial, problem-solving approach
• Deep understanding of security SaaS offerings, pricing models, and large-scale enterprise transformations
• Must reside in the western United States and already hold legal right to work without visa sponsorship

Benefits and work setup

• US base salary range of $110,000 to $151,000 USD, with additional bonus and equity eligibility
• Standard benefits package offered