Customer Success Advisor

safe; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Equity

Unlimited paid leave

High-intensity environment

Job summary

Safe is seeking a Senior Customer Success professional to own post-sale success for a portfolio of enterprise customers using an AI-driven cyber exposure management platform. You will guide clients through the full risk lifecycle, from scoping to mobilization, and translate telemetry into measurable risk reduction.

You will partner with CISOs and SecOps teams, build trusted-advisor relationships, and act as the voice of the customer to influence product roadmaps while driving retention and

Qualifications

• Demonstrated success owning post-sale enterprise customer relationships in a cybersecurity or risk platform environment.
• Experience engaging technical security buyers such as CISOs, vulnerability management leads, and SecOps teams.
• Track record of reconciling competing stakeholder priorities into a unified account plan.
• Familiarity with exposure management, vulnerability management, or continuous threat exposure management concepts.
• Strong commercial orientation with comfort owning retention and expansion metrics.

Responsibilities

• Drive customer outcomes across the full five-phase exposure management lifecycle, partnering with security leadership to define and track shared success scorecards.
• Build trusted-advisor relationships with CISOs, CIOs, and IT operations teams to align stakeholders with differing definitions of success.
• Act as the voice of the customer internally, synthesizing feedback into product roadmaps and tracking enhancement requests with product management.
• Own key metrics including gross revenue retention, net revenue retention, and overall value realization.
• Become a deep platform expert and help accounts grow toward self-sufficiency while codifying best practices.
• Partner with Customer Success Engineers to resolve deployment issues and maintain customer health.

Skills

Post-sale ownership

Enterprise relationships

Cybersecurity domain knowledge

Stakeholder management

Churn and retention focus

SecOps collaboration

Job description

Role overview

Own post-sale success for a portfolio of enterprise customers running an AI-driven cyber exposure management platform, guiding them through every phase of a structured cyber risk lifecycle from scoping through mobilization. The role partners closely with CISOs, vulnerability management leaders, risk and compliance teams, and SecOps stakeholders to translate telemetry into provable, measurable risk reduction, not merely tool adoption.

Responsibilities

• Drive customer outcomes across the full five-phase exposure management lifecycle, partnering with security leadership to define and track shared success scorecards.
• Build trusted-advisor relationships with CISOs, CIOs, and IT operations teams to align stakeholders with differing definitions of success.
• Act as the voice of the customer internally, synthesizing feedback into product roadmaps and tracking enhancement requests with product management.
• Own key metrics including gross revenue retention, net revenue retention, and overall value realization.
• Become a deep platform expert and help accounts grow toward self-sufficiency while codifying best practices.
• Partner with Customer Success Engineers to resolve deployment issues and maintain customer health.

Requirements

• Demonstrated success owning post-sale enterprise customer relationships in a cybersecurity or risk platform environment.
• Experience engaging technical security buyers such as CISOs, vulnerability management leads, and SecOps teams.
• Track record of reconciling competing stakeholder priorities into a unified account plan.
• Familiarity with exposure management, vulnerability management, or continuous threat exposure management concepts.
• Strong commercial orientation with comfort owning retention and expansion metrics.

Benefits and work setup

• Comprehensive medical insurance and wellness benefits for employees and dependents.
• Meaningful equity for every team member as part of an ownership-driven culture.
• Unlimited paid leave with the expectation of mission-driven output.
• A high-intensity operating environment backed by disciplined frameworks for sales and engineering execution.