Senior Customer Experience Lead — Hybrid & Growth

Henkel; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Growth opportunities

Wellbeing programs

Parental leave

Employee stock plan

Private clinic services

Sports club

Diversity & inclusion

Job summary

Henkel in the United States is seeking a Customer Service Specialist to handle inquiries, process orders, and manage deliveries, delivering a high-quality customer experience. You will act as the single point of contact for customers, coordinating with logistics and cross‑functional teams to keep orders on track.

The ideal candidate has a university degree, at least 2 years of relevant experience, and business fluent English and Hungarian.

Qualifications

• University degree is required.
• Minimum 2+ years of relevant work experience.
• Fluency in English and Hungarian.
• Accurate, reliable and good time management skills.

Responsibilities

• Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service.
• Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor)
• Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up
• Process Sales documentation and related administrative tasks
• Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams
• Keep monitoring of orders
• Create delivery note and invoice in the system
• Track customer open orders and shipments
• Perform daily, weekly, monthly administrative tasks

Skills

English fluency

Hungarian fluency

Communication skills

Relationship management

Time management

Reliability

2+ years experience

Attention to detail

Education

University degree

Tools

SAP

Excel

Service Cloud

Job description

Henkel in the United States is seeking a Customer Service Specialist to handle inquiries, process orders, and manage deliveries, delivering a high-quality customer experience. You will act as the single point of contact for customers, coordinating with logistics and cross‑functional teams to keep orders on track.

The ideal candidate has a university degree, at least 2 years of relevant experience, and business fluent English and Hungarian.