Customer Success & Order Management Specialist

Henkel; Bridgewater Township (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial: 401k matching & bonus

Family Support

Career Growth

Job summary

Henkel in the United States is seeking a customer-focused professional to serve as the primary contact for assigned accounts throughout the order-to-cash lifecycle. You will build strong relationships through proactive communication, issue resolution, and managing customer expectations.

The role requires 3–5 years in customer service or related functions, hands-on SAP and Salesforce experience, and the ability to work cross-functionally with Sales, Supply Chain, Logistics and Pricing.

Qualifications

• HS Diploma or equivalent required.
• 3–5 years of experience in Customer Service, Account Management, Order Management, Supply Chain or related function.
• Hands-on experience with SAP, Salesforce Service Cloud, and EDI preferred.
• Strong problem-solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment with accuracy and customer focus.

Responsibilities

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, elevate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

Skills

SAP experience

Salesforce Service Cloud

EDI

Customer service

Account management

Communication

Relationship management

Bilingual (Spanish/French)

Education

HS Diploma

Bachelor's degree preferred

Job description

Henkel in the United States is seeking a customer-focused professional to serve as the primary contact for assigned accounts throughout the order-to-cash lifecycle. You will build strong relationships through proactive communication, issue resolution, and managing customer expectations.

The role requires 3–5 years in customer service or related functions, hands-on SAP and Salesforce experience, and the ability to work cross-functionally with Sales, Supply Chain, Logistics and Pricing.