Specialist CSX— United States, Bridgewater, NJ, Adhesive Technologies

Henkel ibérica portugal, unipessoal, lda; Bridgewater Township (NJ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial: 401k matching and bonus

Job summary

Henkel Adhesive Technologies Administration in Bridgewater, NJ invites applicants for a full-time role focused on customer advocacy throughout the order-to-cash lifecycle. You will build strong relationships with assigned accounts, coordinate with cross-functional teams and utilize SAP/Salesforce to ensure accurate documentation and timely follow-up.

The ideal candidate has 3–5 years of customer service-related experience, strong communication skills, and familiarity with SAP, Salesforce Service

Qualifications

• HS Diploma or equivalent is the minimum education requirement.
• 3–5 years of experience in Customer Service, Account Management or related function.
• Hands-on experience with SAP, Salesforce Service Cloud and EDI strongly preferred.
• Strong problem-solving, communication and relationship-management skills.

Responsibilities

• Serve as the primary point of contact for assigned accounts through the order-to-cash cycle.
• Build strong customer relationships via proactive communication and issue resolution.
• Coordinate with Sales, Supply Chain, Pricing, Logistics and internal teams to resolve issues.
• Manage customer interactions in Salesforce and document activities timely.
• Use SAP to review orders, inventory, pricing, shipments and delivery commitments.
• Identify root causes, escalate when needed, and drive resolutions.
• Capture feedback and identify opportunities for process improvements.

Skills

Problem solving

Communication

Relationship management

Education

HS Diploma

Bachelor’s degree or equivalent

Tools

SAP

Salesforce Service Cloud

EDI

Job description

Adhesive Technologies Administration United States, Bridgewater, NJ, NJ Full Time Regular

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, escalated when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

What makes you a good fit

• Minimal education required for the position: HS Diploma
• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related business function.
• Hands-on experience with SAP, Salesforce Service Cloud, and EDI strongly preferred.
• Strong problem-solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and customer focus.
• Experience working cross-functionally with Sales, Supply Chain, Logistics, and other business partners.
• Bilingual Spanish or French-speaking candidates preferred but not required.
• Bachelor's degree or equivalent professional experience preferred.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

JOB ID:26102898

Job Locations:United States, NJ, Bridgewater, NJ

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

How is work at Henkel