Customer Service Front Office Lead - Export & Operations

Henkel; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Work from anywhere (up to 30 days/year

Employee Share Plan with Henkel match

Job summary

Henkel is seeking a leader for its Customer Service Front Office in the United States to drive operational excellence and customer satisfaction. You will partner with customers, sales, and cross-functional teams to optimize order management and service processes, while guiding continuous improvement across the organization.

You will lead a multidisciplinary team, ensuring compliance with SHE standards, export controls, and global policies, and you will drive efficiency and growth through strong

Qualifications

• Bachelor’s or master’s degree in engineering or business administration.
• Advanced knowledge of export regulations and processes.
• Minimum 6 years of customer service experience, preferably in international settings with export management.
• Excellent English communication, both oral and written.
• Proficient in SAP CS transactions and reporting.
• Strong leadership and people development skills.

Responsibilities

• Lead CS Front Office team to meet operational requirements.
• Manage orders from creation to invoicing, including export docs and disputes.
• Ensure compliance with SHE and company standards.
• Drive efficiency and customer satisfaction through projects.
• Develop teams and talents within CS organization.

Skills

People leadership

Export regulations

SAP CS

English fluency

MS Office

Education

Bachelor’s or Master’s degree in Engineering or Business Administration

Tools

SAP CS

ERP systems

MS Excel

Job description

Henkel is seeking a leader for its Customer Service Front Office in the United States to drive operational excellence and customer satisfaction. You will partner with customers, sales, and cross-functional teams to optimize order management and service processes, while guiding continuous improvement across the organization.

You will lead a multidisciplinary team, ensuring compliance with SHE standards, export controls, and global policies, and you will drive efficiency and growth through strong