Senior Customer Service Experience Specialist

Henkel; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Growth opportunities

Wellbeing programs

Parental leave

Employee stock plan

Private clinic services

Sports club

Diversity & inclusion

Job summary

Henkel in the United States is seeking a Customer Service Specialist to handle inquiries, process orders, and manage deliveries, delivering a high-quality customer experience. You will act as the single point of contact for customers, coordinating with logistics and cross‑functional teams to keep orders on track.

The ideal candidate has a university degree, at least 2 years of relevant experience, and business fluent English and Hungarian.

Qualifications

• University degree is required.
• Minimum 2+ years of relevant work experience.
• Fluency in English and Hungarian.
• Accurate, reliable and good time management skills.

Responsibilities

• Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service.
• Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor)
• Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up
• Process Sales documentation and related administrative tasks
• Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams
• Keep monitoring of orders
• Create delivery note and invoice in the system
• Track customer open orders and shipments
• Perform daily, weekly, monthly administrative tasks

Skills

English fluency

Hungarian fluency

Communication skills

Relationship management

Time management

Reliability

2+ years experience

Attention to detail

Education

University degree

Tools

SAP

Excel

Service Cloud

Job description

About this Position

What you´ll do

• Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service
• Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor)
• Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up
• Process Sales documentation and related administrative tasks
• Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams
• Keep monitoring of orders
• Create delivery note and invoice in the system
• Track customer open orders and shipments
• Perform daily, weekly, monthly administrative tasks

What makes you a good fit

• University degree
• Minimum 2+ years of relevant work experience is a must
• Business fluent level of English and Hungarian languages
• Accuracy, reliability, good time management skills
• Flexible personality with excellent communication and relationship management skills
• User level computer skills are required, SAP and Excel knowledge is an advantage
• SAP, Excel and Service Cloud knowledge

Some perks of joining Henkel

• Flexible work scheme with flexible hours and hybrid working type
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Cafeteria: 836.000 HUF gross/year
• 13th and 14th month salary
• Private clinic services
• Sports Club At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.