Senior Customer Experience & Growth Specialist

Muthoot Fincorp Ltd.; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a field-ready candidate for branch operations in the United States. The role emphasizes adherence to processes, building strong customer relationships, and driving revenue through cross-selling and upselling of financial products.

Responsibilities include handling daily transactions, maintaining records, and executing promotional activities to acquire customers. The ideal candidate has at least graduate education and 1 year in lending or financial services, with

Qualifications

• Graduate with 1 year experience in lending/financial services
• Experience in branch operations and customer handling
• Strong communication in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and prospects
• Achieve productivity to meet branch profitability targets
• Cross-sell and upsell products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day-to-day transactions and valuables and maintain data/records
• Aim to retain customers and improve their financial well-being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

Muthoot Fincorp Ltd. is seeking a field-ready candidate for branch operations in the United States. The role emphasizes adherence to processes, building strong customer relationships, and driving revenue through cross-selling and upselling of financial products.

Responsibilities include handling daily transactions, maintaining records, and executing promotional activities to acquire customers. The ideal candidate has at least graduate education and 1 year in lending or financial services, with