SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a field-ready candidate for branch operations in the United States. The role emphasizes adherence to processes, building strong customer relationships, and driving revenue through cross-selling and upselling of financial products.

Responsibilities include handling daily transactions, maintaining records, and executing promotional activities to acquire customers. The ideal candidate has at least graduate education and 1 year in lending or financial services, with

Qualifications

• Graduate with 1 year experience in lending/financial services
• Experience in branch operations and customer handling
• Strong communication in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and prospects
• Achieve productivity to meet branch profitability targets
• Cross-sell and upsell products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day-to-day transactions and valuables and maintain data/records
• Aim to retain customers and improve their financial well-being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services