Branch Growth & Customer Service Lead

The Muthoot Group; Delhi Township (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

The Muthoot Group seeks an Assistant Branch Manager to lead the branch team, drive customer service excellence, and achieve sales targets. You will oversee operations, guide staff, and ensure compliance with audit standards at the branch level.

The role emphasizes cross-selling, cost control, and maintaining ethical standards while delivering strong customer experiences in a Banking/Financial Services environment.

Qualifications

• Minimum 5 years of work experience in Banking/NBFC/Financial Services.
• Experience in BD, Sales, Operations or Marketing at a managerial level.
• Must have managerial-level branch leadership experience.

Responsibilities

• Lead and guide branch team; train them to deliver best customer service.
• Drive target achievement for the branch and enhance customer service.
• Cross-sell of all products; work on increasing branch walk-ins.
• Ensure error-free audit reports and maintain compliance; uphold ethics and cost control.

Skills

5+ years experience

Banking/ NBFC/ Financial Services

Managerial level

Job description

The Muthoot Group seeks an Assistant Branch Manager to lead the branch team, drive customer service excellence, and achieve sales targets. You will oversee operations, guide staff, and ensure compliance with audit standards at the branch level.

The role emphasizes cross-selling, cost control, and maintaining ethical standards while delivering strong customer experiences in a Banking/Financial Services environment.