Senior Customer Experience & Dispute Specialist

Renasant Bank; Tupelo (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

Renasant Bank in Tupelo, MS is seeking a Senior Customer Experience Specialist to handle high-volume calls, resolve issues, and guide customers through banking products. You will listen to needs, provide information, and promote services while maintaining compliance with Reg E and NACHA timelines.

The role requires strong communication, problem-solving, and a customer-first attitude in a fast-paced environment.

Qualifications

• Minimum of 1 year of experience in customer service and/or sales.
• Detail-oriented with good organizational skills.
• Effective written and verbal communication with a pleasant tone.

Responsibilities

• Answer questions and handle inquiries to provide an exceptional customer experience.
• Process customer transactions and resolve issues accurately and timely.
• Uncover banking needs and promote bank products through discovery and cross‑selling.
• Maintain knowledge of bank policies, products, and procedures.

Skills

Customer service

Communication skills

Sales ability

Teamwork

Problem solving

Education

High school diploma or equivalent

College education preferred

Job description

Renasant Bank in Tupelo, MS is seeking a Senior Customer Experience Specialist to handle high-volume calls, resolve issues, and guide customers through banking products. You will listen to needs, provide information, and promote services while maintaining compliance with Reg E and NACHA timelines.

The role requires strong communication, problem-solving, and a customer-first attitude in a fast-paced environment.