Senior Customer Experience & Digital Solutions Architect

Banner Health; Phoenix (AZ); À distance; USD 6 453 000 - 10 754 000; Plein temps

Résumé du poste

Banner Health remote opportunity seeks a high-level strategic contributor to design and implement customer-obsessed digital products. You will act as a super user and evangelist, guiding cross-functional teams to deliver scalable solutions across departments and IT.

You will translate business needs into actionable requirements, analyze current processes, and partner with leadership to drive improvements and dashboards. Strong communication and public speaking are essential.

Qualifications

• Bachelor's degree in business, technology, engineering, or related field and 5–7 years in customer or operations tech.
• Strong ability to translate technical concepts for leaders and non-technical audiences.
• Excellent communication and public speaking skills; conflict management and relationship building.

Responsabilités

• Serve as primary liaison between business and technical partners; prioritize stakeholder requirements.
• Document needs into actionable designs and scalable technical solutions; map processes.
• Design workflows that are reliable, scalable and cost-efficient; drive momentum with leaders.
• Analyze current tech stack and research market products to close gaps.
• Track complex deliverables; help design dashboards and scorecards to monitor progress.
• Translate designs into requirements; ensure changes align with customer experience scope.

Connaissances

Technical knowledge

Business knowledge

Public speaking

Communication

Stakeholder management

Formation

Bachelor's degree in business/tech/engineering

Outils

CRM systems

Databases

Email/Text automation

EHR systems

Description du poste

Banner Health remote opportunity seeks a high-level strategic contributor to design and implement customer-obsessed digital products. You will act as a super user and evangelist, guiding cross-functional teams to deliver scalable solutions across departments and IT.

You will translate business needs into actionable requirements, analyze current processes, and partner with leadership to drive improvements and dashboards. Strong communication and public speaking are essential.