Senior Customer Experience & Tech Solutions Consultant

Banner Health; Arizona; À distance; USD 97 000 - 162 000; Plein temps

Résumé du poste

Banner Health is seeking a high-level strategic contributor to design, redesign, and implement customer-obsessed digital products and processes. You will serve as a trusted liaison between business and technical partners, translating needs into actionable designs and scalable solutions.

The role requires a strong technical and business background, with experience in databases, CRM data, email/text automation, or EHR systems, plus comfort presenting to large audiences and leading multifunctional

Qualifications

• Bachelor's degree in business, technology, engineering, or related field.
• 5–7 years of experience in customer or operations technology.
• Excellent communication skills and ability to translate technical concepts for leadership.
• Public speaking experience and conflict-management ability.

Responsabilités

• Lead cross-functional teams to design and implement customer experience tech products.
• Develop presentations for leadership audiences at all levels.
• Collaborate with IT, data, and analytics to drive objectives forward.
• Create scorecards and dashboards to monitor progress and outcomes.

Connaissances

Technical knowledge

CRM data

Email automation

EHR systems

Formation

Bachelor's degree in business/technology/engineering

Outils

Salesforce

Description du poste

Banner Health is seeking a high-level strategic contributor to design, redesign, and implement customer-obsessed digital products and processes. You will serve as a trusted liaison between business and technical partners, translating needs into actionable designs and scalable solutions.

The role requires a strong technical and business background, with experience in databases, CRM data, email/text automation, or EHR systems, plus comfort presenting to large audiences and leading multifunctional