Remote Senior CX Design & Technology Consultant

Banner Health Corporate; Phoenix (AZ); Hybrid; USD 65,000 - 107,000; Full time

Job summary

Banner Health Corporate seeks a high‑level strategic contributor to design and implement customer‑obsessed processes and digital products. You will lead cross‑functional teams, translate needs into actionable designs, and document requirements to drive reliable outcomes.

You’ll analyze current state processes, develop scalable solutions, and collaborate with IT, data, and analytics to monitor progress and align with leadership expectations.

Qualifications

• Must hold a bachelor’s degree in business, technology, engineering, or a related field.
• 5–7 years of experience in the customer or operations technology field.
• Excellent communication and public speaking skills; ability to translate technical concepts for leaders.

Responsibilities

• Act as a high‑level strategic contributor and evangelist of customer experience technology products.
• Lead cross‑functional teams and design scalable business requirements and changes.
• Develop and implement scorecards and dashboards to monitor progress; map customer journeys.

Skills

Strong communication

Public speaking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in business, technology, engineering, or related field

Tools

CRM (Salesforce)

Databases

Electronic Health Record systems (EHR)

Email/Text automation

Job description

Banner Health Corporate seeks a high‑level strategic contributor to design and implement customer‑obsessed processes and digital products. You will lead cross‑functional teams, translate needs into actionable designs, and document requirements to drive reliable outcomes.

You’ll analyze current state processes, develop scalable solutions, and collaborate with IT, data, and analytics to monitor progress and align with leadership expectations.