Senior Customer Experience & Accounts Specialist

ADP, Inc.; Milford (CT); On-site; USD 31,000 - 44,000; Full time

Job summary

Alinabal is seeking a Customer Experience Representative in Milford, CT to support orders, quotes, and CRM data while building strong client relationships. The role emphasizes accuracy, communication, and cross-functional coordination.

The candidate should have 5+ years in customer service, a BS/BA in a related field, and familiarity with manufacturing processes. Regular hours, potential overtime, and occasional inter-facility travel apply.

Qualifications

• Proven experience in customer service with a strong customer-first emphasis.
• BS/BA in a related field preferred; 5+ years of customer service experience.
• Experience in manufacturing environments is preferable.

Responsibilities

• Promote services to new and existing customers and support field sales.
• Review orders for accuracy and coordinate order entry activities.
• Generate quotes, communicate requirements, and maintain CRM data.
• Build strong client relationships and address customer issues promptly.
• Monitor account activity and provide sales forecasts.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Education

BS/BA in related field

Tools

CRM

MS Office

ERP systems

Job description

Alinabal is seeking a Customer Experience Representative in Milford, CT to support orders, quotes, and CRM data while building strong client relationships. The role emphasizes accuracy, communication, and cross-functional coordination.

The candidate should have 5+ years in customer service, a BS/BA in a related field, and familiarity with manufacturing processes. Regular hours, potential overtime, and occasional inter-facility travel apply.