Customer Experience Admin & Data Entry Specialist

Alinabal, LLC; Milford (CT); On-site; USD 28,000 - 29,000; Full time

Job summary

Alinabal, LLC is seeking an Administrative Support Specialist to assist the Customer Service team with clerical tasks, data entry, and system maintenance. You will support CERs in order processing, quotes, and documentation, while maintaining accurate customer records and confidential information.

The role requires strong organization, attention to detail, and teamwork, with a Monday–Friday schedule and potential for extended hours or weekend support as operations require.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Excel, Outlook.
• Strong organizational skills and attention to detail.
• Ability to enter and maintain information in company systems.
• Experience with ERP, CRM, or order-entry systems preferred.

Responsibilities

• Provide day-to-day administrative support to Customer Experience Representatives and the Customer Experience Manager.
• Assist with order entry and routine order-processing activities as directed by the CER team.
• Enter, update, and maintain customer and order information within ERP, CRM, and other company systems.
• Assist with customer portal administration, including uploading or retrieving documents and maintaining required information.
• Support preparation and processing of customer quotes, forms, reports, and other documentation.
• Assist with maintaining customer records, account information, and electronic files.
• Review administrative documentation for completeness and accuracy and identify missing information for follow-up.
• Assist with gathering and organizing information needed by CERs to support customer requests and internal coordination.
• Perform data entry, filing, scanning, copying, and document management.
• Assist with routine customer service reporting and tracking activities.

Skills

Microsoft Office

Organizational Skills

Attention to detail

Communication skills

Team collaboration

Education

High school diploma

Tools

ERP

CRM

Order-entry systems

Job description

Alinabal, LLC is seeking an Administrative Support Specialist to assist the Customer Service team with clerical tasks, data entry, and system maintenance. You will support CERs in order processing, quotes, and documentation, while maintaining accurate customer records and confidential information.

The role requires strong organization, attention to detail, and teamwork, with a Monday–Friday schedule and potential for extended hours or weekend support as operations require.