Customer Experience Admin & Data Entry Specialist

ADP, Inc.; Milford (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Alinabal in Milford, CT is seeking an Administrative Support Specialist to provide clerical and administrative support to the Customer Service team. The role assists CERs with routine administrative, data entry, documentation, and ERP/CRM tasks, enabling the CER team to focus on customer communication, account management, and issue resolution.

The position requires strong organization, accuracy, attention to detail, and the ability to manage multiple tasks in support of customer and departmental

Qualifications

• High school diploma or equivalent required.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organization and attention to detail; able to manage multiple tasks.

Responsibilities

• Provide day-to-day administrative support to CERs and the Customer Experience Manager.
• Assist with order entry and routine order-processing activities.
• Enter, update, and maintain customer and order information in ERP/CRM systems.
• Support customer portal administration and document management.
• Prepare and process customer quotes, forms, and reports.
• Maintain customer records and electronic files; ensure data accuracy.

Skills

Microsoft Office Suite

Organizational skills

Task prioritization

Written & verbal communication

Confidentiality

Team collaboration

ERP/CRM experience

Education

High school diploma or equivalent

Tools

ERP

CRM

Order-entry systems

Job description

Alinabal in Milford, CT is seeking an Administrative Support Specialist to provide clerical and administrative support to the Customer Service team. The role assists CERs with routine administrative, data entry, documentation, and ERP/CRM tasks, enabling the CER team to focus on customer communication, account management, and issue resolution.

The position requires strong organization, accuracy, attention to detail, and the ability to manage multiple tasks in support of customer and departmental