Customer Success & Sales Support Specialist

Axis Communications; Lynchburg (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Aliaxis is seeking a Customer Service Representative to support a diverse portfolio of accounts and products, ensuring a high‑quality customer experience. You will respond to inquiries, manage orders via SAP/CRM, and collaborate with Sales, Production and Supply Chain to maintain timely delivery.

The role emphasizes service excellence, relationship building, and identifying sales opportunities while supporting continuous process improvements and training on systems and processes.

Qualifications

• 3+ years in a customer service role (B2B/manufacturing preferred).
• Experience with CRM systems and order processing is an asset.
• Bilingualism is a plus; strong computer skills required.

Responsibilities

• Respond to customer inquiries on pricing, availability, orders and delivery timelines.
• Enter and manage orders across channels with accuracy and timeliness.
• Collaborate with Sales, Production and Supply Chain to meet service standards.

Skills

Customer service

Sales awareness

CRM familiarity

Problem solving

Multitasking

Education

High school diploma

Post-secondary business studies preferred

Tools

CRM systems

SAP

EDI order processing

Job description

Aliaxis is seeking a Customer Service Representative to support a diverse portfolio of accounts and products, ensuring a high‑quality customer experience. You will respond to inquiries, manage orders via SAP/CRM, and collaborate with Sales, Production and Supply Chain to maintain timely delivery.

The role emphasizes service excellence, relationship building, and identifying sales opportunities while supporting continuous process improvements and training on systems and processes.