Account Manager, Service — Customer Order Expert

ALKEGEN; Buffalo (NY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Alkegen seeks an Account Manager, Service to serve as the liaison between external customers, sales engineers, and internal warehouses and manufacturing groups. You will manage orders, resolve issues, provide pricing, and ensure timely delivery while maintaining strong customer relationships.

The role requires 2–5 years of customer service experience in a manufacturing setting, basic export knowledge, and proficiency with Word/Excel; SAP is a plus.

Qualifications

• High School Diploma required; higher degree preferred.
• 2–5 years of customer service experience in an office setting.
• Manufacturing company experience preferred.
• Knowledge of US trade compliance including import/export, ITAR, NAFTA, and other trade agreements.
• Excellent communication and strong attention to detail.
• Proficiency in Word/Excel; SAP preferred.
• Ability to rotate with other Service Representatives for holiday coverage.

Responsibilities

• Receives and processes customer orders and inquiries for items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Ensures order is entered correctly and customer receives acknowledgment with a delivery date.
• Provides standard pricing, quoting, product availability and schedule information.
• Acts as communication link between customers and commercial to ensure responsiveness.
• Tracks order activity and alerts stakeholders of potential delivery problems; partners with Logistics to expedite delivery.
• Uses knowledge of products, availability and sales territories to link with the customer.
• Maintains high level of customer service with a low number of complaints.
• Collaborates with Production Control, Purchasing and Shipping to meet customer needs.
• Knowledge of export order processing including ocean/air export regulations and NAFTA.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Adaptability

Education

High School Diploma

Associate’s or Bachelor’s degree in relevant field

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Alkegen seeks an Account Manager, Service to serve as the liaison between external customers, sales engineers, and internal warehouses and manufacturing groups. You will manage orders, resolve issues, provide pricing, and ensure timely delivery while maintaining strong customer relationships.

The role requires 2–5 years of customer service experience in a manufacturing setting, basic export knowledge, and proficiency with Word/Excel; SAP is a plus.