Senior Customer Engagement & Success (SaaS)

Intuit, Inc.; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Parental leave

Sick leave

401k

Commuter benefits

Snacks and Friday lunches

Team celebrations

Job summary

Levelpath is seeking a Customer Engagement Specialist to join our team. Reporting into Product, you will gain insight into scaling a successful product, while building strong relationships with customers and users, and advocating for improvements to our platform.

You will drive customer experience by handling support tickets, guiding users, and creating documentation. You’ll work closely with Product and Engineering to enhance service, develop playbooks, and scale processes across Zendesk and

Qualifications

• 4+ years in a direct customer-facing or customer management role.
• B2B SaaS experience in a fast-paced environment.
• BA or BS.
• Demonstrated problem-solving with attention to detail.
• Stellar organizational skills and experience improving processes.
• Strong written and verbal communication skills.
• Adaptability and ability to manage multiple workstreams.
• Ability to communicate with product and engineering stakeholders.

Responsibilities

• Answer support tickets and guide users who are stuck.
• Generate product documentation and report bugs to product and engineering.
• Be the first touch point for users encountering difficulties and a reliable resource to resolve questions.
• Become a Levelpath product expert to drive adoption and satisfaction.
• Work with Product and Engineering to identify better ways to serve customers.
• Build best practice guides and playbooks.
• Advocate for customer health and partner with the executive team to optimize processes, assets, and systems (Zendesk and Salesforce).

Skills

Empathy

Communication

Organizational skills

Problem-solving

Collaboration

Travel readiness

Education

Bachelor's degree

Tools

Zendesk

Salesforce

Job description

Levelpath is seeking a Customer Engagement Specialist to join our team. Reporting into Product, you will gain insight into scaling a successful product, while building strong relationships with customers and users, and advocating for improvements to our platform.

You will drive customer experience by handling support tickets, guiding users, and creating documentation. You’ll work closely with Product and Engineering to enhance service, develop playbooks, and scale processes across Zendesk and