Customer Engagement Specialist – SaaS (Remote, then Chicago)

Intuit, Inc.; Chicago (IL); Hybrid; USD 85,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Competitive compensation and equity

401k

Commuter benefits

In-office snacks and team lunches

Team-driven happy hours

Job summary

Levelpath is seeking a Customer Engagement Specialist to join our team, reporting into Product, and focused on building strong customer relationships and advocating for users to improve our platform.

The role starts remotely and is expected to transition to an in-office position in Chicago as Levelpath establishes its office. You will handle support, create docs, and work with Product and Engineering to drive adoption and customer health.

Qualifications

• 4+ years in a direct customer-facing or customer management role.
• B2B SaaS experience in a fast-paced environment.
• BA/BS in a related field.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication skills and travel willingness.

Responsibilities

• Answer support tickets and guide users who are stuck.
• Generate product documentation and report bugs to product/engineering.
• Become a Levelpath product expert to drive adoption and satisfaction.
• Collaborate with Product and Engineering to improve services.
• Build best practice guides and playbooks.
• Partner with executives to scale processes, assets, and systems.

Skills

Customer-facing experience

B2B SaaS

Problem-solving

Written & verbal communication

Multi-tasking

Travel availability

Education

BA/BS

Tools

Zendesk

Salesforce

Job description

Levelpath is seeking a Customer Engagement Specialist to join our team, reporting into Product, and focused on building strong customer relationships and advocating for users to improve our platform.

The role starts remotely and is expected to transition to an in-office position in Chicago as Levelpath establishes its office. You will handle support, create docs, and work with Product and Engineering to drive adoption and customer health.