Onsite NYC: Enterprise Onboarding & Success

Provn Inc.; New York (NY); Presencial; USD 65.000 - 105.000; Jornada completa

Descripción de la vacante

Levelpath in New York is seeking a Customer Engagement Specialist to configure, test, and onboard users to the Levelpath platform. You will work closely with Product, Solutions Consultants, and support teams to ensure successful implementations and ongoing adoption.

This onsite role offers growth into senior customer-facing roles as the platform scales, with hands-on execution, documentation, and process improvements across Zendesk and Salesforce.

Responsabilidades

• Join customer calls during builds and testing, and present to customers with confidence even when you're not leading the implementation
• Configure the platform, make changes, and own the workstreams assigned to you, working alongside Solutions Consultants on implementations
• Be the first touch point for users who get stuck: answer support tickets, guide them through the product, and resolve their questions and issues
• Find bugs, report them to Product and Engineering, and follow up in the team's daily syncs with both
• Write product documentation, training materials, and best practice guides so customers and their users are set up for success
• Act as a trusted advisor on customer health, learning where users hit friction and advocating for them with Product
• Help build and scale the team's processes, assets, and systems (Zendesk & Salesforce), with a seat at the table alongside the executive team

Descripción del empleo

Levelpath in New York is seeking a Customer Engagement Specialist to configure, test, and onboard users to the Levelpath platform. You will work closely with Product, Solutions Consultants, and support teams to ensure successful implementations and ongoing adoption.

This onsite role offers growth into senior customer-facing roles as the platform scales, with hands-on execution, documentation, and process improvements across Zendesk and Salesforce.