Customer Engagement Specialist - San Francisco

Provn; San Francisco (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Flexible PTO

Parental leave

Sick leave

401k

Commuter benefits

Snacks and Friday lunches

Team celebrations

Descripción de la vacante

Levelpath is seeking a Customer Engagement Specialist to join our team. Reporting into Product, you will gain insight into scaling a successful product, while building strong relationships with customers and users, and advocating for improvements to our platform.

You will drive customer experience by handling support tickets, guiding users, and creating documentation. You’ll work closely with Product and Engineering to enhance service, develop playbooks, and scale processes across Zendesk and

Formación

• 4+ years in a direct customer-facing or customer management role.
• B2B SaaS experience in a fast-paced environment.
• BA or BS.
• Demonstrated problem-solving with attention to detail.
• Stellar organizational skills and experience improving processes.
• Strong written and verbal communication skills.
• Adaptability and ability to manage multiple workstreams.
• Ability to communicate with product and engineering stakeholders.

Responsabilidades

• Answer support tickets and guide users who are stuck.
• Generate product documentation and report bugs to product and engineering.
• Be the first touch point for users encountering difficulties and a reliable resource to resolve questions.
• Become a Levelpath product expert to drive adoption and satisfaction.
• Work with Product and Engineering to identify better ways to serve customers.
• Build best practice guides and playbooks.
• Advocate for customer health and partner with the executive team to optimize processes, assets, and systems (Zendesk and Salesforce).

Conocimientos

Empathy

Communication

Organizational skills

Problem-solving

Collaboration

Travel readiness

Educación

Bachelor's degree

Herramientas

Zendesk

Salesforce

Descripción del empleo

Provn is helping Levelpath recruit for the following role

About Levelpath:

Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Levelpath provides a complete view of spend for procurement, finance, legal and IT, from intake and sourcing to contracting and payment.

About the role:

We're looking for a Customer Engagement Specialist to join our team. Reporting into Product, you will get a front row seat to what it takes to scale a successful product, and play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform.

What you will do:

Drive impact by focusing on customer experience: answer support tickets, guide users who are stuck, generate product documentation, and report bugs to product and engineering. Be the first touch point for users encountering difficulties and a reliable resource to resolve their questions. Become a Levelpath product expert to drive adoption and satisfaction. Work directly with Product and Engineering to identify ways to better serve customers. Build best practice guides and playbooks. Act as a trusted advisor and support customer health. Partner with the executive team to build, optimize, and scale processes, assets, and systems (Zendesk and Salesforce).

What you bring:

Empathy, patience, and a sense of urgency when supporting customers. 4+ years in a direct customer-facing or customer management role. B2B SaaS experience in a fast-paced environment. BA or BS. Demonstrated problem-solving with attention to detail. Stellar organizational skills and experience improving processes. Strong written and verbal communication skills. Adaptability and ability to manage multiple workstreams. Ability to communicate with product and engineering stakeholders. Collaborative, self-starter mindset. Availability for some travel to visit customers.

Benefits:

100% medical, dental, and vision insurance. Flexible PTO, parental leave, and sick leave. Competitive compensation and equity package. 401k. Commuter benefits. In-office snacks and Friday team lunches. Team-driven happy hours and celebrations.

Estimated annual OTE:

$90-130k.