Senior Customer Engagement Engineer — Debug & Support

Cadence Design Systems; San Jose (CA); On-site; USD 119,000 - 221,000; Full time

Benefits offered by this job

Bonus eligibility

Equity option

Benefits package

Job summary

Cadence Design Systems is seeking a Lead Customer Engagement Engineer in San Jose to support Palladium, Protium, and PDAPP products. You will own customer issues, reproduce failures, log escalations, and work with HSV R&D to implement fixes and improvements.

The role requires a BS in EE/CE (MS preferred) and 5+ years in design/verification or applications engineering, with strong HDL, PCIe/USB/Ethernet knowledge, and excellent communication skills. Some travel may be required.

Qualifications

• BS-EE/CE (MS-EE/CE preferred) with 5+ years in design/verification or related support.
• Strong knowledge of design debugging techniques and logic design.
• Experience with verification methodologies for complex EDA environments.

Responsibilities

• Take ownership and drive timely resolution of product issues reported by field AEs and customers.
• Debug customer failures, create test cases, and log issues with HSV R&D.
• Propose workarounds or application-level solutions when needed.
• Test R&D fixes/patches and verify enhancements.
• Collaborate to specify and scope enhancement requests for future releases.
• Test new features for beta activities and assess hardware/software platforms.

Skills

HDL: Verilog/SystemVerilog/VHDL

Unix/Linux scripting

PCIe/USB/Ethernet protocols

UVM experience

Debug techniques

Communication skills

Emulation experience

Education

BS in EE/CE (MS preferred)

Tools

Cadence Palladium

Job description

Cadence Design Systems is seeking a Lead Customer Engagement Engineer in San Jose to support Palladium, Protium, and PDAPP products. You will own customer issues, reproduce failures, log escalations, and work with HSV R&D to implement fixes and improvements.

The role requires a BS in EE/CE (MS preferred) and 5+ years in design/verification or applications engineering, with strong HDL, PCIe/USB/Ethernet knowledge, and excellent communication skills. Some travel may be required.