Senior Customer Engagement Engineer - Debug & Solutions

Cadence Design Systems; San Jose, Northern (CA, KY); Hybrid; USD 119,000 - 221,000; Full time

Benefits offered by this job

Paid vacation

401(k) match

Employee stock purchase plan

Medical, dental, and vision

Paid holidays

Job summary

Cadence Design Systems in San Jose, CA, seeks a Lead Customer Engagement Engineer to partner with customers, field AE teams, and R&D to deliver expert technical support for Palladium, Protium, and PDAPP products. You will debug complex issues, develop test cases, and drive resolutions while collaborating on enhancements and new features.

The role requires a BS-EE/CE (MS preferred) with 5+ years in design/verification or applications engineering, strong HDL skills (Verilog/SystemVerilog/VHDL),

Qualifications

• Requires BS in EE/CE; MS preferred; 5+ years in design/verification or applications engineering/technical support.
• Strong knowledge of design debug techniques and a solid understanding of logic design.
• Proficiency in Verilog, SystemVerilog and VHDL.
• Unix/Linux scripting (ksh/bash/csh).
• Proficiency in PCIe, USB and Ethernet protocols.
• Proficiency in UVM, SV coverage, and Low Power (UPF).
• Experience with emulation and Cadence Palladium product is preferred.
• Excellent communication skills; ability to explain complex issues clearly to internal teams and customers.
• Occasional travel may be required to resolve critical customer issues.

Responsibilities

• Take ownership and drive quick resolution of product issues reported by field AEs and customers.
• Debug customer-reported failures, create test cases, and log issues with HSV R&D teams.
• Recommend workarounds or application-level solutions to customers when necessary.
• Test R&D fixes/patches and validate them.
• Collaborate with customers and internal groups to spec out enhancement requests.
• Test new features for future software releases or hardware platforms, including beta participation.

Skills

Design debugging

HDL Verilog/SystemVerilog/VHDL

Unix/Linux scripting

PCIe/USB/Ethernet protocols

UVM/verification

Emulation (Cadence Palladium)

Communication skills

Travel willingness

5+ years experience

Education

BS-EE/CE (MS-EE/CE preferred)

Tools

Cadence Palladium

Job description

Cadence Design Systems in San Jose, CA, seeks a Lead Customer Engagement Engineer to partner with customers, field AE teams, and R&D to deliver expert technical support for Palladium, Protium, and PDAPP products. You will debug complex issues, develop test cases, and drive resolutions while collaborating on enhancements and new features.

The role requires a BS-EE/CE (MS preferred) with 5+ years in design/verification or applications engineering, strong HDL skills (Verilog/SystemVerilog/VHDL),