Lead Customer Engagement Engineer

Cadence; San Jose (CA); On-site; USD 119,000 - 221,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Cadence in California seeks an experienced technical support engineer to partner with customers, field AE teams and R&D for Palladium, Protium and Virtual Protocol products. You will own issue resolution, debug failures, create test cases, and coordinate with internal teams on enhancements and beta testing.

Required BS-EE/CE (MS preferred), 5+ years in design/verification or support, strong HDL and scripting skills, and familiarity with Cadence Palladium. Occasional travel may be required.

Qualifications

• BS-EE/CE required; MS-EE/CE preferred.
• 5+ years experience in design and/or verification of complex digital designs or applications engineering/technical support.
• Proficiency in Verilog, SystemVerilog and VHDL with ability to create test cases.

Responsibilities

• Take ownership and drive to resolution of product issues reported by field AEs and customers.
• Debug customer reported failures, create test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workarounds or solutions for customers when needed.
• Test R&D fixes/patches.
• Collaborate with customers and internal groups to specify enhancement requests.
• Test new product features for future software releases or hardware platform, including participation in beta activities.

Skills

Verilog/SystemVerilog/VHDL

HDL Debug Techniques

Unix/Linux scripting

PCIe/USB/Ethernet protocols

UVM/verification

Communication skills

Emulation experience

Design/test case creation

Education

BS Electrical Engineering

MS Electrical Engineering

Tools

Palladium

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities Includes

• Taking ownership and quickly drive to resolution product issues reported by field AEs and customers.
• Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workaround or application level solutions to customers when necessary.
• Test R&D fixes/patches.
• Work with customer and internal groups to spec out enhancement requests.
• Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.

Position Requirements

• Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 5 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• Strong knowledge of design debug techniques and a strong understanding in logic design.
• Knowledgeable in verification methodologies for complex EDA environments.
• Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
• Proficiency in PCIe, USB and Ethernet protocol.
• Proficiency in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus.
• Experience with emulation, Cadence's Palladium product preferred.
• Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.

The annual salary range for California is $119,000 to $221,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.

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