Senior Customer Enablement Lead

Flex Dental; Provo (UT); On-site; USD 120,000 - 160,000; Full time

Job summary

Flex Dental in Provo, UT, is seeking a Senior Enablement Manager to own the strategy, development, and execution of the customer enablement program. You will build scalable learning experiences that help customers onboard, adopt, and grow with Flex—while leading internal documentation initiatives and establishing knowledge-management standards.

This is a cross‑functional role partnering with Product, Customer Success, Support, Onboarding, Marketing, and Engineering to deliver timely, engaging

Qualifications

• 5+ years in customer enablement or related SaaS roles.
• Experience with LMS and creating scalable training programs.
• Hands-on experience designing Pendo guides and digital adoption experiences.
• Strong instructional design and communication skills.
• Experience mentoring team members and coordinating across departments.

Responsibilities

• Develop and execute Flex Dental's customer enablement strategy.
• Design scalable learning programs for onboarding and product adoption.
• Create engaging customer education through documentation, videos, webinars, and self-service resources.
• Measure learning effectiveness using analytics and feedback.
• Design and maintain in-app guidance using Pendo.
• Collaborate with Product and Engineering to drive adoption through digital enablement.
• Lead internal documentation and mentor the Technical Writer.

Skills

Customer enablement

Technical training

Instructional design

Content governance

Project management

Cross-functional collaboration

Video tutorials

Tools

Pendo

Jira

Confluence

Job description

Flex Dental in Provo, UT, is seeking a Senior Enablement Manager to own the strategy, development, and execution of the customer enablement program. You will build scalable learning experiences that help customers onboard, adopt, and grow with Flex—while leading internal documentation initiatives and establishing knowledge-management standards.

This is a cross‑functional role partnering with Product, Customer Success, Support, Onboarding, Marketing, and Engineering to deliver timely, engaging