Customer Enablement & Adoption Lead

Evolv Technologies Holdings, Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Evolv Technologies Holdings, Inc. is seeking a Customer Enablement Manager to drive onboarding, adoption, and value realization across a portfolio of customers.

You will coordinate with Sales, PM, Support, and CX teams to ensure successful deployment and ongoing success. You will deliver structured training, build proactive success plans, and guide customers through Evolv Academy and other enablement resources to maximize system utilization and value.

Responsibilities

• Onboard customers and coordinate go-live activities with Program Management, TSS, and Support.
• Deliver structured training sessions (onsite and virtual) tailored to each customer’s environment and learning paths.
• Ensure customers complete Evolv Academy learning paths and certifications.
• Build and execute proactive success plans to drive consistent system usage, adoption, and value realization.
• Guide customers to evolve workflows, staffing, and operating procedures to maximize value.
• Promote adoption of Evolv resources (MyEvolv, training content, enablement materials).
• Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
• Identify at-risk accounts with Red Accounts team and develop get-well plans to restore health.

Job description

Evolv Technologies Holdings, Inc. is seeking a Customer Enablement Manager to drive onboarding, adoption, and value realization across a portfolio of customers.

You will coordinate with Sales, PM, Support, and CX teams to ensure successful deployment and ongoing success. You will deliver structured training, build proactive success plans, and guide customers through Evolv Academy and other enablement resources to maximize system utilization and value.