Customer Enablement & Adoption Lead

Evolv Technologies Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Evolv Technologies Inc. is seeking a Customer Enablement Manager to guide customers through onboarding, adoption, and value realization of Evolv systems.

You will build strong relationships, deliver both onsite and virtual training, and develop proactive success plans in collaboration with Sales, PM, Support, and CX teams. You will own customer onboarding and training activities, monitor customer health, and lead quarterly business reviews to ensure strong renewal readiness and measurable

Qualifications

• A strong relationship builder who drives customer outcomes.
• Experience enabling customers through onboarding, adoption, and training.
• Ability to collaborate across Sales, PM, Support, and CX teams.

Responsibilities

• Own customer onboarding and training across the install base.
• Deliver structured training sessions (onsite and virtual).
• Develop baseline success plans focused on adoption and value realization.
• Lead quarterly business reviews and performance conversations with customers.
• Monitor customer health and drive renewal readiness with cross-functional partners.

Skills

Relationship building

Customer enablement

Training delivery

Cross-functional collaboration

Customer success

Job description

Evolv Technologies Inc. is seeking a Customer Enablement Manager to guide customers through onboarding, adoption, and value realization of Evolv systems.

You will build strong relationships, deliver both onsite and virtual training, and develop proactive success plans in collaboration with Sales, PM, Support, and CX teams. You will own customer onboarding and training activities, monitor customer health, and lead quarterly business reviews to ensure strong renewal readiness and measurable