Customer Enablement & Adoption Lead

Evolv Technologies, Inc.; Boston (MA); Vor Ort; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

Evolv Technologies, Inc. seeks a Customer Enablement Manager to build strong customer relationships and ensure onboarding, adoption, and value realization across a portfolio of customers. You will collaborate with Sales, PM, Support, and CX teams to deliver training, develop success plans, and drive renewals.

The role emphasizes proactive enablement, customer health monitoring, and scalable improvements to the program, with a focus on measurable outcomes and customer satisfaction.

Qualifikationen

• Experience onboarding customers and delivering structured training.
• Ability to build proactive success plans focusing on adoption and value realization.
• Strong collaboration with Sales, Program Management, Support, and Marketing.
• Monitor customer health and drive renewal readiness.

Aufgaben

• Onboard new customers and deliver onboarding activities with cross-functional teams.
• Deliver structured training sessions (onsite and virtual) and ensure certification paths.
• Develop baseline success plans for accounts focusing on adoption and outcomes.
• Monitor usage signals and customer health; mitigate risks with a cross-functional approach.
• Lead quarterly business reviews and renewal discussions to realize value.

Kenntnisse

Relationship building

Customer success

Training & enablement

Cross-functional collaboration

Account management

Tools

Evolv Academy

MyEvolvPortal

Customer dashboards

Jobbeschreibung

Evolv Technologies, Inc. seeks a Customer Enablement Manager to build strong customer relationships and ensure onboarding, adoption, and value realization across a portfolio of customers. You will collaborate with Sales, PM, Support, and CX teams to deliver training, develop success plans, and drive renewals.

The role emphasizes proactive enablement, customer health monitoring, and scalable improvements to the program, with a focus on measurable outcomes and customer satisfaction.