Senior Customer Education Consultant

Gomotive; United States; Hybrid; USD 102,000 - 147,000; Full time

Benefits offered by this job

Health, pharmacy, vision and dental

Paid time off

Disability and life insurance

401(k) contributions

Restricted stock units (RSUs)

Job summary

Gomotive in the United States is seeking an instructional design and training professional to design and deliver customer education for a complex software platform, driving measurable outcomes. You will combine customer discovery, tailored learning plans, live instruction, and ongoing content improvement with input from product experts.

You will run discovery sessions, facilitate virtual or onsite training, coordinate with content partners, and keep training aligned with product capabilities and

Qualifications

• 3+ years hands-on instructional design experience, including customer-facing training for SaaS products.
• Experience facilitating virtual or classroom training, with strong communication, presentation, and interpersonal skills.
• Ability to understand customer business models, workflows, roles, and goals and translate them into tailored learning plans.
• Strong discovery, stakeholder management, solution design, project management, and attention to detail.
• Fluency in French.
• Willingness to travel up to 40% for customer training, workshops, and meetings.

Responsibilities

• Run discovery and kickoff sessions to understand customer goals, challenges, user groups, and measures of success; turn findings into approved training plans with objectives, modules, formats, and timelines.
• Facilitate customer learning through virtual classes, onsite sessions, public webinars, and train-the-trainer programs.
• Coordinate with content production partners to prepare accurate, polished materials for each session.
• Work with internal teams and subject-matter experts to keep training aligned with product capabilities, use cases, and roadmap changes.
• Apply instructional design methods to analyze learning needs, set measurable objectives, develop activities and assessments, and manage content projects through delivery.
• Use performance data and learner feedback to refine training materials and approaches over time.

Skills

Instructional design

Training delivery

Presentation skills

Communication

Stakeholder management

Project management

Critical thinking

French language

Job description

**Role overview**

Design and deliver customer education that helps organizations use a complex software platform effectively and achieve measurable outcomes. The role combines customer discovery, tailored learning plans, live instruction, instructional design, and ongoing content improvement, working with customers and internal product and subject-matter experts.

**Responsibilities**

• Run discovery and kickoff sessions to understand customer goals, challenges, user groups, and measures of success; turn findings into approved training plans with objectives, modules, formats, and timelines.
• Facilitate customer learning through virtual classes, onsite sessions, public webinars, and train-the-trainer programs.
• Coordinate with content production partners to prepare accurate, polished materials for each session.
• Work with internal teams and subject-matter experts to keep training aligned with product capabilities, use cases, and roadmap changes.
• Apply instructional design methods to analyze learning needs, set measurable objectives, develop activities and assessments, and manage content projects through delivery.
• Use performance data and learner feedback to refine training materials and approaches over time.

**Requirements**

• At least 3 years of hands‑on instructional design experience, including customer‑facing training for SaaS products.
• Experience facilitating virtual or classroom training, with strong communication, presentation, and interpersonal skills.
• Ability to understand customer business models, workflows, roles, and goals and translate them into tailored learning plans.
• Strong discovery, critical thinking, stakeholder management, solution design, project management, and attention to detail.
• Fluency in French.
• Willingness and ability to travel up to 40% for customer training, workshops, and meetings.

**Nice to have**

• Spanish proficiency is an advantage.

**Benefits and work setup**

• The role combines remote instruction with onsite customer delivery and travel of up to 40%.
• Compensation depends on location and experience; listed U.S. ranges are $118,000-$147,000 in San Francisco, $112,000-$140,000 in the New York City area and Seattle, and $102,000-$127,000 in other U.S. locations.
• Benefits may include health, pharmacy, vision and dental coverage, paid time off, disability and life insurance, 401(k) contributions, and restricted stock units for some roles.