Director of Customer Education

Ladders; United States; Remote; USD 195,000 - 210,000; Full time

Benefits offered by this job

Define customer education strategy

Company-wide visibility

Impact on adoption and renewal

Experiential learning culture

Job summary

Ladders is seeking a Director of Customer Education to lead strategy and execution of customer education programs driving adoption, readiness and long-term success. You will build scalable learning experiences for enterprise customers and partners, working across Customer Success, Product, Marketing and Support.

Remote role with high visibility and direct impact on onboarding, product launches and renewal outcomes. Lead a growing team and shape the education function across the organization.

Qualifications

• 5–8+ years in customer education, enablement, instructional design, or customer success at a B2B SaaS company.
• Experience building education functions from scratch.
• Hands-on scripting videos, designing assessments, and leading webinars.
• Connect education initiatives to measurable business outcomes; familiarity with AI in educational content.
• Strong cross-functional collaboration with Customer Success, Product, Marketing, and Support.
• Experience with enterprise-level customer training programs.

Responsibilities

• Build and maintain a comprehensive education library, including onboarding pathways and user guides.
• Oversee education initiatives for product launches and ensure internal readiness across teams.
• Develop certification paths for customers and partners to support successful implementation.
• Segment education delivery based on account needs and launch requirements.
• Measure program effectiveness and iterate based on defined metrics and outcomes.
• Scale the education function by building and leading a team as the program grows.

Skills

Customer education

Instructional design

Cross-functional collaboration

Video scripting

Developing certification paths

Measurable outcomes

Webinars

AI in education

Job description

For our client, we are seeking a Director of Customer Education to join the team of a leader in the Enterprise Technology space.

This leader will own the strategy and execution of customer education programs that drive adoption, readiness, and long-term customer success. The role will build scalable learning experiences for enterprise customers and partners, with close partnership across Customer Success, Product, Marketing, and Support. This is a highly visible position with direct impact on onboarding effectiveness, product launch readiness, and renewal outcomes.

Location: Remote

Compensation: $195,000 - $210,000 annually

Responsibilities

• Build and maintain a comprehensive education library, including onboarding pathways and user guides
• Oversee education initiatives for product launches and ensure internal readiness across teams
• Develop certification paths for customers and partners to support successful implementation
• Segment education delivery based on account needs and launch requirements
• Measure program effectiveness and iterate based on defined metrics and outcomes
• Scale the education function by building and leading a team as the program grows

Qualifications

• 5-8+ years of experience in customer education, enablement, instructional design, or customer success at a B2B SaaS company
• Experience building education functions from scratch
• Hands-on experience scripting videos, designing assessments, and leading webinars
• Ability to connect education initiatives to measurable business outcomesFamiliarity with AI integration in educational content
• Strong cross-functional collaboration skills with Customer Success, Product, Marketing, and Support
• Experience with enterprise-level customer training and education programs

Benefits

• A unique opportunity to define customer education at the organization
• Access to founders and visibility across the company
• The impact of your work is directly linked to adoption and renewal success
• A team culture that emphasizes experiential learning and practical application in customer service

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.