Senior Customer Care Specialist - Multichannel Support

Lee Spring Company; Greensboro, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lee Spring is seeking a dedicated Customer Service Agent at our Greensboro, NC location to provide professional service for internal and external customers. You will manage orders, address issues, and coordinate with other Lee Spring teams to ensure smooth processing.

The role requires strong communication skills, reliable Microsoft Office usage, and the ability to handle busy periods with a friendly, solution-oriented approach.

Qualifications

• 3+ years of solid customer service experience (call center or BEB is a must).
• Ability to communicate with all levels of management internally and externally.
• Excellent verbal and written communication skills.

Responsibilities

• Order processing
• Resolve customer issues
• Issue and process Stock Return Material Authorizations
• Handle busy, phone, e-mails and walk-in customers
• Work with all Lee Spring internal departments and external locations
• Performs other related tasks that may be assigned

Skills

Customer service

Communication

Microsoft Office

Microsoft Teams

Tools

Microsoft Office

Microsoft Teams

Job description

Lee Spring is seeking a dedicated Customer Service Agent at our Greensboro, NC location to provide professional service for internal and external customers. You will manage orders, address issues, and coordinate with other Lee Spring teams to ensure smooth processing.

The role requires strong communication skills, reliable Microsoft Office usage, and the ability to handle busy periods with a friendly, solution-oriented approach.