Entry-Level Customer Support Specialist

Smart Stack Impact; Greensboro (NC); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

Smart Stack Impact in Greensboro, NC is seeking a Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, resolve issues, and maintain accurate customer records to ensure satisfaction.

The ideal candidate has a high school diploma (Associate or Bachelor’s preferred), strong communication and problem-solving skills, proficiency with customer service software, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Strong communication and problem-solving skills.
• Proficiency in customer service software.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer issues and elevate when necessary.
• Maintain customer records and update account information.
• Provide product and service information to customers.
• Assist with order processing and tracking.

Skills

Strong communication

Problem solving

Customer service software

Fast-paced environment

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Smart Stack Impact in Greensboro, NC is seeking a Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, resolve issues, and maintain accurate customer records to ensure satisfaction.

The ideal candidate has a high school diploma (Associate or Bachelor’s preferred), strong communication and problem-solving skills, proficiency with customer service software, and the ability to thrive in a fast-paced environment.