On-Site Customer Care Specialist — Greensboro

Everise; Greensboro (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Everise, a global customer experience firm, is seeking a Customer Service Representative for a full-time, on-site role in Greensboro, NC. You will handle inbound and outbound interactions, answer inquiries, and resolve issues while documenting conversations and using CRM tools to track cases.

You will collaborate with teammates, follow established procedures, and strive to deliver a positive customer experience, meeting quality standards and performance goals in a fast-paced environment.

Qualifications

• Demonstrated ability to deliver strong customer service with responsiveness and professionalism.
• Experience in customer-facing roles is preferred.
• Strong verbal and written communication skills are required.

Responsibilities

• Handle inbound and outbound customer interactions in a timely, professional manner.
• Respond to inquiries and resolve issues; escalate complex cases as needed.
• Document customer interactions and use CRM tools to track cases.
• Collaborate with team members and follow established procedures to meet performance and quality goals.

Skills

Customer service

Customer support

Responsiveness

Professionalism

Education

High school diploma

Tools

CRM tools

Call center technologies

Job description

Everise, a global customer experience firm, is seeking a Customer Service Representative for a full-time, on-site role in Greensboro, NC. You will handle inbound and outbound interactions, answer inquiries, and resolve issues while documenting conversations and using CRM tools to track cases.

You will collaborate with teammates, follow established procedures, and strive to deliver a positive customer experience, meeting quality standards and performance goals in a fast-paced environment.