B2B Customer Service & Front Desk Specialist

Lee-Spring; New York (NY); Sur place; USD 25 000 - 26 000; Plein temps

Résumé du poste

Lee Spring in Brooklyn, NY is seeking a Customer Service & B2B Support professional to act as the primary contact for business customers via phone and email, process orders, and assist with quotations. You will coordinate with Sales, Engineering, and other teams to ensure accurate order processing and timely responses.

The role also covers front-desk duties, visitor handling, and daily administration using Microsoft Office and company systems.

Qualifications

• 2–3 years of customer service experience in manufacturing, industrial, distribution, or B2B environment.
• Experience processing and tracking customer orders.
• Experience with customer quotations, pricing, purchase orders, or order status inquiries.
• Familiarity with manufacturing processes, production schedules, inventory, or lead times.
• Experience working with ERP, CRM, or order-management systems.
• Experience with front-desk or receptionist duties.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook and Excel.

Responsabilités

• Serve as a primary point of contact for business customers via telephone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, orders, lead times, and general information.
• Process, enter, and maintain customer orders accurately.
• Assist with preparing and following up on customer quotations.
• Monitor open orders and communicate order status, delays, and other updates to customers.
• Coordinate customer requests and requirements with Sales, Engineering, Production, Quality, Purchasing, Shipping, and other internal departments.
• Maintain accurate customer, order, and related information in company systems.
• Assist Sales Representatives and other team members with customer requests and administrative support.
• Develop and maintain positive, professional relationships with customers.

Connaissances

Customer service

Communication

Multitasking

Organization

Attention to detail

Outils

ERP system

CRM system

Order management system

Microsoft Excel

Description du poste

Lee Spring in Brooklyn, NY is seeking a Customer Service & B2B Support professional to act as the primary contact for business customers via phone and email, process orders, and assist with quotations. You will coordinate with Sales, Engineering, and other teams to ensure accurate order processing and timely responses.

The role also covers front-desk duties, visitor handling, and daily administration using Microsoft Office and company systems.