Senior Customer Care Specialist - Logistics & Dispatch

Saia Motor Freight Line LLC; Laurel (MD); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Great benefits

Job summary

Saia Motor Freight Line LLC in Laurel, MD is seeking a customer service professional to deliver escalated support, resolve disputes, and coordinate with terminal operations. You will handle inquiries, verify documentation, and help maintain service excellence across shipments.

You will work with drivers and dispatch to ensure timely deliveries, support billing and data entry, and keep terminal information up to date while maintaining strong communication with customers and colleagues.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform job tasks.

Responsibilities

• Handle inbound calls and emails; resolve escalated inquiries.
• Investigate freight issues; manage claims and apply policies.
• Coordinate with terminal operations and dispatch to schedule deliveries.
• Prepare shipment and dispute paperwork for accuracy.
• Support billing, data entry, and recordkeeping.
• Conduct driver check-ins and address service-related concerns.
• Investigate OS&D exceptions and minimize claims.

Skills

Microsoft Office

Customer service

Education

High school diploma or GED

Job description

Saia Motor Freight Line LLC in Laurel, MD is seeking a customer service professional to deliver escalated support, resolve disputes, and coordinate with terminal operations. You will handle inquiries, verify documentation, and help maintain service excellence across shipments.

You will work with drivers and dispatch to ensure timely deliveries, support billing and data entry, and keep terminal information up to date while maintaining strong communication with customers and colleagues.