Senior Customer Assistance Representative-Full Time McKinleyville

Enterprise; Eureka (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental and Alamo brands. A Customer Assistance Representative Sr is hired to deliver high‑level customer service, assist internal and external customers, and provide administrative support at a McKinleyville, CA branch.

The role requires a 3pm–1am Thursday–Monday schedule and a valid California driver’s license. Starting pay is $21.00 per hour for a 45-hour workweek, with a benefits package including PTO, employee discounts,

Qualifications

• Recent and relevant customer service experience in the last 2 years.
• Authorized to work in the United States and not require sponsorship now or in the future.
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
• Availability for the posted schedule of 3pm until 1am Thursday through Monday.
• Must have a valid CA driver’s license.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls and assist with reservations, rate quotes, questions, and provide information and resolutions to customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outbound calls for callbacks, accounts receivable and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assist to assess condition of rental upon return and process returns, check-ins and exit kiosk transactions.
• Market the company while transporting customers safely and courteously, explain rental terms and vehicle features, and upsell optional protections or upgrades.
• Notify management of vehicle problems and maintenance needs; keep the vehicle clean, both interior and exterior.
• Perform administrative tasks such as billing support, accounts receivable, reports, and supplies maintenance.

Skills

Customer service

Face-to-face service

Availability to a non-traditional week

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Position Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location

• 3561 Boeing Ave McKinleyville, CA 95519

This is a full time position with a starting rate of pay $21.00 based on a 45 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

The schedule for this position is Thursday-Monday 3PM-1AM

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have recent and relevant customer service experience in the last 2 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
• Must have availability for the posted schedule of 3pm until 1am Thursday through Monday.
• The position requires a valid CA drivers license
• Must be at least 18 years old