Senior Customer Care & Rental Support Specialist

Enterprise; Key West (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is seeking a Customer Assistance Representative Sr in Key West, FL to deliver high-level customer service in person and over the phone. You’ll handle reservations, rate quotes, and general inquiries, while supporting multiple branches and vendors.

The role starts at $24/hour with a Monday- through Saturday schedule (Thursday–Monday 8AM-5PM). Benefits include PTO, insurance options, a 401k plan with company matching, and employee rental car discounts.

Qualifications

• Must have at least 1 year prior customer service retail or administrative support experience.
• Must be able to understand, read, write and speak English.
• Must be authorized to work in the United States and not require work authorization sponsorship.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Skills

Customer service

Retail experience

Administrative support

Phone etiquette

Education

High school diploma or GED

Job description

Enterprise Mobility is seeking a Customer Assistance Representative Sr in Key West, FL to deliver high-level customer service in person and over the phone. You’ll handle reservations, rate quotes, and general inquiries, while supporting multiple branches and vendors.

The role starts at $24/hour with a Monday- through Saturday schedule (Thursday–Monday 8AM-5PM). Benefits include PTO, insurance options, a 401k plan with company matching, and employee rental car discounts.