Senior Customer Care & Billing Specialist

City of Burbank; Burbank (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Burbank is hiring for a Customer Service Representative I in the Water and Power division. The position handles customer inquiries about municipal services, accounts, billing, and programs, and supports call center and cashiering duties.

Under direction, you will verify accounts, explain charges, process payments, and maintain records. Strong communication and basic arithmetic are essential for daily tasks and customer interactions.

Qualifications

• Knowledge of basic customer service principles and cash handling.
• Familiarity with billing, record keeping, and basic arithmetic.
• Ability to organize records and follow written instructions.

Responsibilities

• Interact with the public in person, by phone, or email to respond to inquiries.
• Process payments, issue receipts, and balance a cash drawer.
• Prepare and file documents, and assist with data entry tasks.

Job description

The City of Burbank is hiring for a Customer Service Representative I in the Water and Power division. The position handles customer inquiries about municipal services, accounts, billing, and programs, and supports call center and cashiering duties.

Under direction, you will verify accounts, explain charges, process payments, and maintain records. Strong communication and basic arithmetic are essential for daily tasks and customer interactions.