Billing & Customer Care Specialist II

City of Burbank, CA; Burbank (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Burbank, CA, is seeking a Customer Service Representative I for the Burbank Water and Power division. You will handle customer inquiries about municipal services, explain rates and programs, and process payments and deposits in a busy customer care setting.

Responsibilities include assisting with billing, call center duties, data entry, and basic research to support procedural improvements while maintaining accuracy in cash handling and records.

Qualifications

• Knowledge of basic principles of customer service and utility service.
• Cash handling and billing procedures experience.
• Basic arithmetic and filing skills.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Interacts with the public in person, by email, fax and phone.
• Verifies customer accounts and service status; explains services and charges.
• Handles cash, accepts bill payments, and prepares deposits.
• Maintains service requests and assists with data gathering and analysis.

Job description

The City of Burbank, CA, is seeking a Customer Service Representative I for the Burbank Water and Power division. You will handle customer inquiries about municipal services, explain rates and programs, and process payments and deposits in a busy customer care setting.

Responsibilities include assisting with billing, call center duties, data entry, and basic research to support procedural improvements while maintaining accuracy in cash handling and records.