Customer Assistance Representative - Tifton, GA

Enterprise Mobility; Tifton (GA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at 508 7TH ST W, HWY82 TIFTON, GA. The role supports face-to-face and phone-based rental tasks, providing administrative help and serving customers at a busy branch or airport location.

Starting pay is $14 per hour for a 40-hour week with a benefits package including time off, discounts, retirement plan, and health benefits. Schedule is Monday–Friday 8:00am–5:00pm.

Qualifications

• High school diploma or GED required.
• 2 years of prior customer service retail or administrative support experience.
• Valid driver’s license with limited moving violations in the past 3 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions.
• Provide high level of customer service in person and over the phone.
• Meet and greet customers and assist with rental needs.
• Process returns, check-ins, and exit kiosk transactions.
• Explain rental terms, vehicle features, and optional protections.

Skills

Customer service

Communication

Retail experience

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is located at 508 7TH ST W, HWY82 TIFTON, GA 31794-4712

This is a full time position with a starting rate of pay $14 / hour based on a 40 hour work week.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Must be able to work the following schedule: Monday-Friday 8:00a-5:00p

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted for nearly$38 billionin revenuethrough a network of more than9,500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required
• Somecollegepreferred
• Must have at least 2 years prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:00a-5:00p
• Must be at least 18 years old