Senior Customer Architect - Observability & Security

elastic.io; Austin (TX); On-site; USD 107,500 - 170,100; Full time

Benefits offered by this job

Company-matched 401(k)

Flexible work arrangements

Health coverage

Generous vacation days

Parental leave

Job summary

A leading search technology company in Austin, Texas, is seeking a Senior Customer Architect to collaborate with account teams and support the adoption of Elastic solutions. This role requires a strong technical background and excellent communication skills to facilitate customer engagement and ensure success. The successful candidate will develop Technical Success Plans, improve customer experience, and drive revenue growth through effective relationship management. Competitive compensation includes a base salary and variable component, as well as stock options and comprehensive benefits.

Qualifications

• Validated experience in a similar role such as Solutions Architect or Technical Consultant.
• Hands-on experience with Elastic solutions or equivalent technologies.
• Ability to lead multiple projects simultaneously.

Responsibilities

• Collaborate with account team to provide ongoing technical support.
• Define technical success plan for customers.
• Ensure a successful onboarding process for customers.

Skills

Technical understanding

Excellent communication

Problem-solving skills

Relationship building

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Elastic solutions

Elastic stack (Elasticsearch, Logstash, Kibana)

Job description

A leading search technology company in Austin, Texas, is seeking a Senior Customer Architect to collaborate with account teams and support the adoption of Elastic solutions. This role requires a strong technical background and excellent communication skills to facilitate customer engagement and ensure success. The successful candidate will develop Technical Success Plans, improve customer experience, and drive revenue growth through effective relationship management. Competitive compensation includes a base salary and variable component, as well as stock options and comprehensive benefits.